Patient Portal
Invest in your healthcare and sign up for portal access at your next appointment. Patient Portal is a secure online website that allows you to view your medical record online, message your doctor, view upcoming appointments, and more.
The intention of the Patient Portal is to allow you to play an active role in your healthcare. The portal gives you easy and timely access to your test results and visits summaries. This also means that most test results are available to you and your provider at the same time. Which could mean you are seeing these results before your provider can review and/or discuss them with you. If your results need follow-up your care team will be reaching out to you. If your results are normal there may not be extra communication other than at your upcoming appointment.
Have immediate questions about your results and/or do not have an upcoming appointment? Call our office at (563) 557-9111 to request an appointment or use our online scheduling tool.
How to sign up
To protect your personal health information we require that you sign up in person or by phone. Ask your receptionist when you are checking in to sign up or call the patient portal support line (563) 589-4080. You will need to provide them with an active email address at the time of sign-up.
What can I do on the portal?
The patient portal is a secure way for you to access your health information online. It is a great way for you to actively participate in your medical care. You can:
Manage your and your child's health information online. Currently, ages 12-17 are not eligible for portal access.
Send a message to your doctor.
View upcoming appointments & your previous appointment summaries.
Review lab & radiology results.
Learn more about the features of the patient portal, including the Healow app for your smartphone and tablet.
What is the Healow app?
Download the Healow App on your smartphone or tablet today and access your patient portal from a mobile device or tablet.
Use practice code: JHECBA
Patient Portal Frequently Asked Questions
Can I request prescription refills?
No. For all prescription refill requests contact your pharmacy. The portal does have a list of your current medications for reference.
Can multiple family members use the same email?
Yes, you can sign up with the same email. Each family member will have their own username and password to log into their own personal account. If you are using a shared e-mail account and do not receive an e-mail containing your username and password, please contact our Patient Portal Support Line at (563) 589-4080
Why do I see my lab and radiology results online before my doctor calls me?
The portal gives you easy and timely access to your test results and visits summaries. This also means that most test results are available to you and your provider at the same time. Which could mean you are seeing these results before your provider can review and/or discuss them with you. If your results need follow-up your care team will be reaching out to you. If your results are normal there may not be extra communication other than at your upcoming appointment.
Have immediate questions about your results and/or do not have an upcoming appointment? Call our office at (563) 557-9111 to request an appointment or use our online scheduling tool.
How secure is my medical information?
Your personal health information included in your portal account is a secure snapshot of your medical record. We have taken all reasonable efforts to maintain the security of your medical information.
I think my patient portal account has been compromised (i.e. someone else has accessed my account). What should I do?
Call Grand River Medical Group Patient Portal Support Line immediately at (563) 589-4080 from 8:00 AM to 5:00 PM Monday – Friday excluding Holidays. We will disable your portal account. If you would like to continue to use the portal, please stop in the office and ask one of our receptionists to assist you with reactivating your account. You will get a new user name and password.
What do I do when I am locked out of my patient portal account?
To unlock your account call Grand River Medical Group Patient Portal Support Line at (563) 589-4080, Option 1, from 8:00 AM to 5:00 PM Monday - Friday excluding Holidays. A staff member will assist you with unlocking your account. After talking with the staff member an email will be sent to you containing steps to reset your password.
If you have any additional questions regarding your portal account call the Patient Portal Support Line at: (563) 589-4080.
